Last updated: [ 22-11-2025 ]
Welcome to Click Now Buddy (“we”, “us”, “our”, or “the Website”). We are committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, how we protect it, and your choices regarding your information when you use our hotel-booking website (https://clicknowbuddy.com) (“the Service”).
1. Information We Collect
We may collect and process the following categories of personal data:
(a) Personal Information you provide:
-
Name, email address, phone number, billing address, shipping (if applicable) address.
-
Account login credentials (username, password) if you create an account.
-
Payment information (credit card number, expiry date, CVV, bank details) though actual payment processing may be handled by our payment gateway.
-
Booking details: hotel name, dates of stay, number of guests, room type, special requests.
-
Travel preferences (if provided), such as room preferences, smoking/non-smoking, bed type.
-
Identity verification data (if required) such as government ID number, passport number, photo ID.
-
Communication preferences and marketing opt-in status.
(b) Automatically collected information:
-
Usage data: IP address, device type, operating system, browser type, pages visited, time and date of visits, referrer URLs, clickstream data.
-
Cookies and similar technologies (see our Cookies Policy or section below) to personalize your experience, remember preferences, and provide analytics.
2. How We Use Your Information
We use your personal information for the following purposes:
-
To provide the booking service: processing your room reservations, confirming availability, sending booking confirmation, modifying/cancelling bookings.
-
To process payments, issue invoices/receipts, provide refunds when applicable.
-
To communicate with you: send booking notifications, customer service enquiries, respond to your requests, send updates and alerts.
-
To personalize your experience: showing you relevant hotels, offers, saving your preferences.
-
For marketing and promotional purposes (where you have given consent): newsletters, special offers, partner promotions.
-
To improve our Website and Service: analytics, debugging, monitoring performance, planning enhancements.
-
To comply with legal obligations: prevent fraud, enforce our terms of service, respond to lawful requests by public authorities.
3. Legal Basis for Processing (If Applicable)
Where applicable (e.g., for users in the EEA under the General Data Protection Regulation) we rely on the following legal grounds:
-
Performance of a contract: to provide you with booking services.
-
Legitimate interests: for example to improve our service, maintain security, prevent fraud, provided this does not override your rights.
-
Consent: for direct marketing, cookies beyond strictly necessary.
-
Compliance with legal obligations.
4. Sharing Your Information
We may share your personal data with:
-
Hotels or accommodation providers with whom you make a booking, so they can manage your reservation and provide the service.
-
Payment processors or banks to process payments and refunds.
-
Service providers who support our Website and business (e.g., hosting providers, email service providers, analytics providers).
-
Authorities if required by law, to comply with a court order, to detect, prevent or investigate fraud or other wrongdoing.
-
Our affiliates or partners (only if you have opted into their offers) and only where you have been informed and given consent.
We do not sell your personal data to third-parties for their marketing purposes.
5. Cookies and Similar Technologies
Our Website uses cookies and similar tracking technologies. You can get more detail in our separate Cookies Policy [link]. Generally:
-
Strictly necessary cookies: enable core functionality (e.g., login, booking process).
-
Preference cookies: remember choices you make (e.g., language, region).
-
Analytics/performance cookies: help us understand how you use the Website.
-
Marketing cookies: used by us or third parties to show relevant adverts (only with your consent where required).
You may manage cookie preferences via the cookie banner or through your browser settings.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined herein (for example, as long as your account is active or for fulfilling our legal obligations).
When data is no longer needed, we will delete it or anonymize it in a secure manner.
7. Security of Your Information
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no system is completely secure and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
-
Access: request a copy of your personal data.
-
Correction: ask us to rectify inaccurate or incomplete data.
-
Deletion: request we erase your personal data (subject to our legal obligations).
-
Restriction of processing: ask us to limit how we process your data.
-
Data portability: receive your data in a structured, machine-readable format.
-
Object: object to our processing (in some cases) including for marketing.
If you are in the EEA, you also have the right to lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us at the email address given below.
9. International Transfers
Your information may be transferred to, stored, and processed in countries other than your own country of residence (for example where our service providers operate). We will take steps to ensure that any such transfer is subject to appropriate safeguards (e.g., confidentiality agreements, standard contractual clauses).
10. Children’s Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware we have collected information from a child under 18 without parental consent, we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. We will post the updated version on the Website with the “Last updated” date. We encourage you to review the policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [ info@clicknowbuddy.com ]
Address: [ Goa India ]
Phone: [+918107992265 ]